When to use
- You are new to Cloud Chat and want a complete guided video training
- You need to onboard someone on your team and want a single, consolidated resource
- You want to review the basics before diving into the specific articles
About this article
Here you will find the complete Cloud Chat training video, covering everything from getting around the platform for the first time to its essential settings.
Training video
Supporting materials mentioned in the video
Notes
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After watching the video, we recommend following the "Primeiros passos do agente" (Agent's first steps) articles to go deeper into each operational feature: How to manage and organize conversations, How to reply to conversations and create internal notes, Ticket statuses.
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To set up your personal profile: How to set up your profile in Cloud Chat.