Home Frequently Asked Questions Playground conversations showing up in your queue: why it happens and how to fix it

Playground conversations showing up in your queue: why it happens and how to fix it

Last updated on Aug 31, 2026

When to use this

  • Test conversations from the Playground showed up in your service queue
  • You tried to close one of these conversations and couldn't find the option
  • You tried to close it via API and got an error saying the conversation is read-only

What's happening

Playground conversations are mirrored into Cloud Chat in a dedicated inbox called Claudia Playground. They are kept apart from real customer service on purpose, so you can look back at the history of your tests.

For a while that separation wasn't respected by the conversation lists, and test conversations showed up mixed in under NĂŁo atribuĂ­dos (Unassigned), Meus (Mine), Todos (All), in custom filters and in search. This has been fixed.

After the fix, Playground conversations only show up when you deliberately choose the Claudia Playground inbox — in the sidebar, or through a "Inbox = Claudia Playground" condition inside a custom filter.

Why you can't close these conversations

Conversations coming from ClaudIA — including Playground ones — are read-only in Cloud Chat. Their status is controlled by ClaudIA itself: the conversation stays open while there are messages and moves to resolved when ClaudIA closes the service.

Because of that:

  • The Resolver (Resolve), Pendente (Pending) and Adiar (Snooze) actions don't appear in the conversation menu
  • Any attempt to change the status through the API is rejected with the message "External conversations are read-only"

There is no API endpoint to close a mirrored conversation, and this is not a permission limitation of your token: no profile can change these conversations from Cloud Chat. Status changes have to come from the source.

What to do

If test conversations still show up in your queue: refresh the page. If they keep showing up, contact support and share the link to one of them.

If you just want to start a new test: in the Playground panel, use Reiniciar conversa (Restart conversation). There's nothing to close — the previous conversation stays in the history and doesn't take up space in your queue.

If you want to review your past tests: select the Claudia Playground inbox in the conversations sidebar.