The Cloud Chat conversation area has undergone a general visual review, and the image viewer has been redesigned: images now open occupying nearly the entire screen, with zoom and drag functionalities.
When to Use
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To read a receipt, screenshot, or document sent by the client in detail without downloading the file.
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In daily customer service interactions: the visual review applies to the entire conversation area and does not need to be activated.
Prerequisites
None. The change is already implemented across all accounts and available to all agents.
How It Works
Full Screen Image
Click on an image within the conversation. The viewer opens occupying almost the entire screen, and the image fills the available space.
With zoom enabled:
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Drag the image with your mouse or finger to reach any part of it. Dragging respects the edges so the image does not disappear from the screen.
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Using the mouse wheel and click zoom in towards the cursor position, not from the center. Point to the area you want to read and magnify there.
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Releasing drag outside the image does not close the viewer.
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Switching attachments resets zoom and position to the starting point.
Video and audio continue to work as before, just with more space.
Visual Review of the Conversation Area
The review aligned the list of conversations and the open conversation with the new design, without changing behavior. Visual changes include:
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Conversation list cards, List/Kanban toggle, and bulk action menus.
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Conversation header, Resolve and Reopen buttons, a group of more actions, and the merge modal.
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Speech bubbles for text messages, images, contacts, locations, emails, including quoted emails and story replies.
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Conversation banners: 24-hour window, parallel conversations, and auto-assignment.
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Contact Details Panel: header, responsible person selectors, team, priority, attributes, tags menu, macros, and previous conversations.
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Tooltips, loaders, and message scrollbar, which now only appears when hovering over.
Notes
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There are no configurations, permissions, or releases involved: the change is already active.
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The screen behaviors remain the same. If something stopped working as before, contact us.