Home ClaudIA in Cloud Chat What the support ClaudIA is and how to access it

What the support ClaudIA is and how to access it

Last updated on Sep 02, 2026

When to use this

  • You want to understand what the support ClaudIA solves and how it can help you

  • You want to know where to access ClaudIA inside Cloud Chat

  • You want to know the response time and when the conversation is handed off to someone on the team

What ClaudIA is

ClaudIA is Cloud Humans' support AI. It helps you right in the Cloud Chat chat and is in a pilot phase — the more you use it, the better it gets. It always identifies itself as an AI and, when needed, transfers the conversation to someone on the team with full context.

ClaudIA is an informational resource: it explains, guides, and investigates, but it does not change settings or perform actions in the systems. When that is needed, it forwards the request to the team.

What ClaudIA does

  • Answers questions about how the products work — Cloud Chat, ClaudIA (including the "Agentes Especialistas" (Specialist Agents)) and "Fluxos Controlados" (Controlled Flows): setup, concepts, expected flows, tag hierarchy, handover behavior, and the classic "how do I". The source is the Help Center, updated daily.

  • Investigates a specific conversation — send the ticket number or link and it analyzes the case and explains what happened: why it answered a certain way, why there was a handover, why a certain tag was applied, or why the Fluxo Controlado took that path. Always based on evidence.

Response time

  • Questions about content and how things work: answer in a few seconds.

  • Investigation of a specific ticket: it may take a few minutes, because the case is analyzed in depth. Feel free to wait — that is part of the processing.

How to access it

In Cloud Chat, click the orange chat widget in the bottom-left corner of the screen to open the chat with ClaudIA. Send your question or the ID/link of a ticket and you are all set.

To investigate a conversation, include the ticket number or link in your message. Without that reference, ClaudIA will ask for it before moving forward.

Notes