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How to find your API Key in Cloud Chat

Last updated on Sep 17, 2026

When to use this

  • You are setting up an integration and need the api_access_token to authenticate your requests
  • You want to reuse the same key in another flow (HubSpot, Postman, a script)
  • You need to rotate the key for security reasons

Prerequisites

  • Be logged in to Cloud Chat with your own account — the key is generated per user, not per account

About this article

The API key used to sit at the bottom of the Profile Settings screen, next to your picture, signature and notifications. It now has a page of its own, MCP / API, in the same avatar menu. That page holds the two integration topics tied to your user: the MCP server, to connect Cloud Humans to AI assistants, and the API key, to authenticate calls to the Cloud Chat API.

If you open the menu and do not see MCP / API yet, but you do find Access token at the bottom of Profile Settings, your instance has not received this update yet. The key is the exact same value in both places — copy it from wherever it is.

Step by step

Step 1 — Open the MCP / API page

  1. In the bottom left corner, click your avatar to open the menu

  2. Click MCP / API

Step 2 — Copy the key

  1. Go to the API key section, the second one on the page

  2. The key is masked. Click the eye icon to reveal it, or just use the copy button to send the value straight to your clipboard

Use this value in the api_access_token header of your requests to the Cloud Chat API.

Step 3 — Generate a new key (optional)

Only do this when you need to rotate the key — for example, if you suspect it has leaked.

  1. In the API key section, click the circular arrows button, to the left of the copy button

  2. Confirm in the dialog that opens

The old key is invalidated immediately. Any integration still using the previous value stops working until it is updated with the new key.

Notes

The API key is personal and per user: it grants access to your account data, with your permissions. Treat it like a password — do not share it publicly and do not commit it to repositories.

  • Can't find the API key section? On accounts that only use the ClaudIA panel, this section does not appear — only the MCP server one does. Talk to your Cloud Humans support team.

  • The MCP server is a different thing. It lives on the same page, but it uses no key at all: authorization happens when you sign in with your own Cloud Humans account. The walkthrough is in the MCP connection guide.

  • To use the key for a bulk data extraction: How to extract data in bulk via API (Data Extract API)