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How to Activate the Web Widget within My Help Portal

Last updated on Dec 04, 2025

This feature allows you to enable a support widget directly within your Help Portal. With this, users can chat with your ClaudIA or your human team without leaving the help center.

What is the Web Widget in the Portal?

The Web Widget is a small chat module that appears in the lower right corner of the Help Portal. It allows visitors to ask questions and start conversations directly with your agents connected to CloudChat — without needing to open another page or channel.

What needs to be done before activating?

Before configuring the widget in the Portal, verify:

  • You already have a web widget configured in CloudChat

  • The Portal has already been created in the Help Center module

  • You have permission to access and edit Portal Settings

Reference: How to install the Cloud Chat Widget on your site and pass contact data automatically

How to activate the Web Widget in your Help Portal

1. Access the Portals area

In the sidebar menu of the Help Center, open the portals tab:

Help Center → Portals → Portal Settings

2. Select the Portal where you want to activate the widget

Choose the desired portal and open its settings. In the top right corner of the screen, click the gear icon to edit.

This will open the full portal settings page.

3. Choose the Web Widget to display

Under the "Basic Information" tab, scroll to the bottom of the page and select the Web Widget you want to display.

Click Update Basic Settings.

At this moment, the widget will automatically appear to visitors when they access the selected portal.

Frequently Asked Questions

Can I activate different widgets for different portals?
Yes, the widget is configurable per portal.

Do I need to change any code on the portal?
No. Activation is 100% done through the CloudChat interface.

Is it possible to deactivate the widget later?
Yes. Just go back to the "Web Widget" field and unselect or choose another widget.

Will ClaudIA respond automatically within the portal's widget?
Yes, the behavior is the same as other channels. If your ClaudIA isn't linked to CloudChat yet, just ask your account manager.