How to Set Up an Automatic Away Message

How to Set Up an Automatic Away Message

When the agent is offline, CloudChat can send an automatic away message to inform your customers that you're not available at the moment.

What is an Automatic Away Message?

The automatic away message is sent automatically outside the hours set in your profile settings, informing customers that you are unavailable and when you will return.

How to Set It Up

Follow the steps below to activate and customize your automatic away message:

1. Access the Settings menu in your account

2. Navigate to Business Hours

3. Enable the "Send away message" option

4. Write the desired text for your away message

5. Save the changes

How It Works

The away message is sent automatically when:

• You are offline or outside the configured hours

• A customer sends a message to you

• The time set in your settings is outside business hours

The message will be displayed only once per conversation, preventing spam to the customer.

Tip

Personalize your away message with useful information, such as:

• Your operating hours

• When you will return

• An alternative contact for urgent cases