How to find the most used tags in a period

When to use this

• You want to know which tags are applied the most in your conversations — for example, the top 5 in the last 60 days
• You opened the Tags report, saw that it shows one tag at a time, and weren't sure how to compare them all

About this article

Cloud Chat does not have a ready-made tag ranking screen. But there are two paths that deliver exactly that number — one in just a few clicks, the other with more flexibility.

Path 1 — Export the Tags report (fastest)

The "Relatórios > Tags" (Reports > Tags) screen shows one tag at a time: you pick the tag in the selector and see how it evolved over the period. That doesn't help you compare.

The ranking is in the export, which brings all tags at once:

1. Go to "Relatórios > Tags" (Reports > Tags).
2. In the period filter, choose "Personalizado" (Custom) and enter the dates you want (e.g. the last 60 days).
3. Click "Baixar relatórios de marcadores" (Download tag reports).
4. Open the file and sort by the conversations column, from highest to lowest.

The file has one row per tag, with:

Path 2 — Report Builder (more flexible)

Use this when you want to cross tags with inbox, team or agent, or keep the report saved so you can check it any time.

1. Go to the "Construtor de Relatórios" (Report Builder).
2. Select the cloud_chat_conversations_tags table (one row per tag applied to a conversation).
3. As the dimension, choose Tag Name.
4. As the measure, choose the conversation count.
5. Filter by date using Tagged At (when the tag was applied).
6. Sort the count in descending order and limit it to the first rows.

To break it down by inbox, team or agent, add the matching columns as a filter.