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How to Export Contacts from Cloud Chat

Last updated on Sep 02, 2026

In this article, you will understand how the contact export feature works and why it is useful.

Exporting contacts is a feature that allows you to send all your contacts in a CSV file that will be sent to your email. It’s a quick and efficient way to have a backup copy of all your contacts or even update information generated in Cloud Chat in another system (when you’re not using the available APIs).

To get started, go to the contact option.

After clicking on contact, you will see the export option.

By clicking on export, a confirmation will be requested to proceed with exporting the contacts.

After confirming, the export process will start. It usually takes just a few minutes for the contacts to be exported and sent to your email. The time depends on the size of the database but generally should not take more than 10 minutes.