You can watch the explanatory video here:
This article guides you on how to respond to a conversation using Cloud Chat. Let's explore the features and understand when and why to use them.
When selecting a conversation to respond, you have two options: respond or private message.
The respond option sends your message directly to the client.
On the other hand, the private message option creates an internal note visible only to company employees. The client does not have access to this message.
When writing a response, you have various functionalities available. You can type your message, add emojis, or send an attachment.
You can also record a voice message or use the assistant.
If you prefer to use a pre-defined response, just press the slash ("/") key and options will appear. As you type, it will search and filter responses. You can search by title or any text contained in the response.
For private messages, the same functionalities are available. Additionally, you can mention someone using the @ symbol. The tagged person will be able to follow the message.
To facilitate writing, you can expand the text box.
Note that the options for respond and private message are available in the expanded text box. To close it, just click the close button.
That's it! Now you know how to respond to your clients in Cloud Chat.