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Instagram: how to enable replying after 24 hours (Capabilities tab)

Last updated on Aug 02, 2026

When to use this

  • You received the notice "Resposta apĂłs 24 horas está desativada para esta inbox. Ative em Configurações → Capacidades" ("Replying after 24 hours is disabled for this inbox. Enable it in Settings → Capabilities") in an Instagram inbox
  • You need to reply to a customer more than 24 hours after their last message

What is happening

Meta limits replies outside the 24-hour window. Cloud Chat has a per-inbox control (in the Instagram "Capacidades" (Capabilities) tab) that, when enabled, applies Meta's HUMAN_AGENT tag and extends the 24-hour window to up to 7 days. If this control is disabled, sending after 24 hours is blocked — and that is what triggers the notice.

This control is per inbox, in the "Capacidades" (Capabilities) tab — different from the account's general "resposta 24h" (24-hour reply) setting. It is the inbox toggle that resolves this notice.

How to enable it

  1. Open the Instagram inbox.
  2. Go to "Configurações da caixa de entrada" (Inbox settings) → "Capacidades" (Capabilities) tab.
  3. Enable the "Responder a clientes apĂłs 24 horas" ("Reply to customers after 24 hours") control.

Notes

  • Even with the control enabled, conversations older than 7 days cannot be replied to — Meta's extended window will already have expired.