Before starting this process, ensure you have:
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Access to WABA Admin
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Access to thePhone and the ability to receive SMS/voice authentication
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Disable 2FA on the old number
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Credit card or alignment on how the payment method for the number will be configured
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Read the FAQ about how to connect in Cloud Chat
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[Optional] Access to the webhook on the Developer screen (URL and events)
Some options to disconnect WhatsApp
Disconnect WhatsApp directly through the Developer:
If your WhatsApp is connected to any system, when trying to integrate with any other tool, you will only be able to do so if you disconnect the integration.
You can disconnect by following these steps:
First, access this link on Facebook Developer
In the left panel, under "WhatsApp," click on "Configuration"
Click on "Remove Subscription".
Important: Before disconnecting, if you plan to connect somewhere else, make sure you have access to the phone number, as you will need to perform a validation via SMS or Call.
