This article will help you understand how to view past conversations in our product.
One option is to change the conversation filters to Resolved or All. This will allow you to see all conversations that have been closed.
These conversations are closed based on the filters you applied. They may be closed but do not have a specific owner.
Additionally, we can see filters for all your conversations (Mine) and unassigned (Unassigned).
You also have the option to view conversations closed within any time period. Of course, you can filter by channel, inboxes, among others, just look to the left side of the screen that I am highlighting with the mouse.
Another way to find old conversations is through the search function. If you search for a specific contact, for example, you can find all conversations you've had with that person.
You can also search for messages from a specific contact. When opening a contact, you will see all previous conversations you had with that person.
Another way is in the right sidebar within a conversation (ticket). If you are in a ticket with the person, looking to the right, under "Previous Conversations," you can see all tickets you've had with that specific person.
These are some ways to view past conversations in our product.