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Shortcut Configuration Guide for Cloud Chat, Including Attachments

Last updated on Sep 02, 2026

In this article, you will learn how to set up and use shortcuts in conversations, including how to create shortcuts with attachments.

Step 1: In the settings section, click on shortcuts.

Step 2: Next, click on add canned response.

Step 3: In this step, enter the shortcut code, the message body, and any attachments you want. Finally, click send.

Note: The shortcut name must not contain spaces. You can use a hyphen (-) or an underscore (_). Example: name-of-shortcut or name_of_shortcut

Step 4: To use the shortcut, type the slash and the chosen code in the shortcut configuration.

Now, you know how to set up and use shortcuts to make your conversations more efficient.