When to use
- You want to block a specific contact (stop receiving/handling that contact in an inbox)
- You want to unblock a contact that was blocked — including reactivating someone blocked by mistake
- You want to do this one by one, not in bulk
What it is
"Bloquear Contato" (Block Contact) mutes that contact in the inbox: the conversation is resolved and new messages from them stop generating support work. Blocking and unblocking are the same button (on/off). The block applies per inbox.
How to block a contact
- Open a conversation with the contact.
- In the conversation header (action bar/menu), click "Bloquear Contato" (Block Contact).
- Confirm with "Sim, bloquear" (Yes, block).
How to unblock (reactivate)
- Open the conversation with the blocked contact.
- In the same header menu, click the action again to unblock.
Who can do it
The profiles that can block/unblock are defined in the account settings (by default, all profiles except the Assistant). The same permission applies to unblocking. To set who can do it, see the article "Definir quais perfis podem bloquear contatos" (Define which profiles can block contacts).
Notes
- If the unblock button is unavailable, the block may have been caused by an email delivery failure (bounce) — in that case, the only way out is to fix/change the contact's email, not through the button.
- Blocking via the
blockedcolumn in the CSV import is a bulk operation — different from the individual block described here.