This tutorial will guide you through creating a new FAQ portal for your customers using Cloud Chat.
Step 1: Log in to Cloud Chat and navigate to the sidebar, then click on Help Center.
Step 2: Click on New Portal.
Step 3: Here, choose your logo.
Upload your logo. For this example, we're using ours.
Step 4: Name your portal. In this case, we'll call it Cloud Chat.
Step 5: Your portal will be created automatically, but you can change the "slug." A "slug" is part of a website URL, usually simple, without spaces, that identifies a specific page.
In this case, the website URL will be https://cloudchat.cloudhumans.com/hc/cloud-chat/pt. If the name were "XPTO," the default URL would be https://cloudchat.cloudhumans.com/hc/xpto.
Remember, this slug is editable and can be different from the Name you chose for your FAQ.
Step 6: Click on Create Basic Portal Settings to have the FAQ created automatically.
Step 7: To edit, choose the color you want for your portal.
You can choose a color from the palette.
Or directly input the HEX code of the color.
Step 8: Enter the page title. This change is mainly for internal control.
Step 9: Enter the header text. This is the text that appears at the top of your FAQ.
Step 10: The page link is the URL to which your customers will return when they click on your site (icon that appears at the top right of the portal).
In our case, we entered the link to our website.
Step 11: After inserting the link, update the settings.
Step 12: Your portal is now created.
Step 13: Access your settings.
Step 14: Click on Locations.
Step 16: Click on Add Location and create a location for your preferred language. The default is English.
Step 17: Change the default language to the new one you created.
Step 18: Delete the default language (or any other) that was there.
Done. Your Help Center is now created! 🚀
To publish Articles (FAQs) within this center, follow the step-by-step instructions here.