Bulk actions on conversations: resolve, assign and label several at once

When to use it

• You need to resolve, assign or label several conversations at once (e.g. to clear out a flood of automatic/bounce emails that are cluttering the queue)
• You want to act in bulk instead of opening one conversation at a time

How to do it

1. In the conversation list, tick the selector (checkbox) of each conversation — or select several at once.
2. As soon as you select them, the bulk actions bar appears.
3. Choose the action:
   • Resolve / Reopen (change status)
   • Snooze
   • Assign agent
   • Assign team
   • Add or remove labels

Limits and notes

• Up to 100 conversations per batch. For larger volumes (e.g. thousands of emails), repeat the action in batches of 100.
• Conversations handled by ClaudIA (and other read-only conversations) are not included in the bulk action.
• A common example: automatic return emails (bounce, mailer-daemon) filling up the "Não atribuídas" (Unassigned) queue — select them and use Resolve in bulk to clean it up.