When to use
- You want to decide which articles appear in the featured block on your portal's home page, instead of letting Cloud Chat choose on its own.
- The most-read articles are not the ones you want to promote (e.g., an old article with lots of views takes up the space of a new release).
- Your portal has fewer than 6 published articles and the featured block does not appear.
- You want to highlight a campaign, a notice or a new step-by-step guide for a while and then go back to normal.
Step by step
Step 1 — Open the article in the editor
Go to "Central de Ajuda" (Help Center), choose the portal and the language, and open the article you want to feature.
Step 2 — Turn on "Fixar em destaque" (Pin as featured)
In the "Configurações de Artigo" (Article Settings) side panel — the same one that holds category, author and meta tags — turn on the "Fixar em destaque" (Pin as featured) toggle. The change is saved right away, there is no confirm button.
Below the toggle there is a message that changes according to the article's state. If it warns you that the article is a draft or that it has no category, the article will not appear in the block until that is resolved — see "Which articles go into the block" further below.
Step 3 — Check the portal home page
Open the portal's public home page. The "Artigos em Destaque" (Featured Articles) block now shows only the articles you pinned.
Step 4 — Unpin whenever you want
Turn the toggle off on the article. If you turn it off on all articles, the block goes back to the automatic behavior on its own — no extra setting is needed.
How it works
Which articles go into the block
Pinning an article only takes effect if it meets the three conditions below. Outside of them, the toggle stays on but the article simply does not appear:
- Be published — drafts and archived articles do not go in.
- Be in a category — an article with no category is left out.
- The category must be in the same language as the portal version the visitor is viewing.
Unpublishing or archiving a pinned article removes it from the block right away. The toggle stays on, so you just have to publish it again for it to come back.
How many appear and in what order
The block shows at most 6 articles. Among the pinned ones, the order is by number of views, from most read to least read; articles that no one has read yet go to the end of the list. If you pin more than 6, only the first 6 in that order appear — the rest are left out until you unpin one.
There is no manual ordering for the block: you choose which articles appear, but not the position of each one.
When nothing is pinned
With no article pinned, the behavior is exactly the same as before: the block shows the 6 most-read published articles and disappears from the home page when there are not 6 articles to fill the grid. Portals that never pin anything do not change in appearance.
The difference shows up as soon as you pin the first article: from then on the pinned ones take over the block, even if there are fewer than 6. A single pinned article makes the block show only that one.
Each language has its own featured articles
The block is resolved per language. Pinning the Portuguese version of an article does not automatically pin the English or Spanish versions — if your portal serves more than one language, repeat Step 2 on the version of each language you want to feature.
Notes
- The setting is per portal: pinning an article in one portal does not affect the other portals in the account.
- Pinning or unpinning does not change the article's text, category, position within the category or search — it only affects the featured block on the home page.
- Only people who can edit the portal's articles (administrators and portal members) see the toggle.