When to Use
- You want the browser tab to display your brand's icon when someone opens your portal.
- You need to upload an image larger than the previous 4MB limit in an article.
Step-by-step
Step 1 — Upload the portal icon
Go to Help Center, select the portal, open Settings, and in the basic tab, upload the file in the Favicon field. Save.
Step 2 — Check on the public portal
Open the portal and look at the browser tab. Also check on an article page and a category page, where the icon often appears incorrectly.
How it works
Icon formats and size
Accepted formats are PNG, ICO, GIF, and JPEG, up to 1 MB.
SVG is not accepted. The format can load scripts, so it is excluded for security reasons. If your icon is SVG, export it as a square PNG before uploading.
No icon configured
The tab shows the default browser icon, not the Cloud Chat icon. This is the same behavior as before this change.
Article images
The size limit has increased from 4MB to 15MB. Above this, the editor rejects the upload and notifies the maximum size.
The limit was not set to the absolute maximum intentionally. These images are served on the public portal, so very large files slow down loading for your end users.
Notes
- The icon is per portal. If your account has more than one portal, configure each one.
- To remove the icon, delete the file in the same field. The tab will revert to the default browser icon.