How to Set Up Automatic Out-of-Office Message

How to Set Up Automatic Out-of-Office Message

When the agent is offline, CloudChat can send an automatic out-of-office message to inform your customers that you are currently unavailable.

What is an Automatic Out-of-Office Message?

An automatic out-of-office message is sent automatically outside the hours set in your profile settings, informing customers that you are unavailable and when you will return.

How to Configure

Follow the steps below to activate and personalize your automatic out-of-office message:

1. Access the Settings menu in your account

2. Navigate to Operating Hours

3. Enable the "Send out-of-office message" option

4. Write the desired text for your out-of-office message

5. Save your changes

How It Works

The out-of-office message is sent automatically when:

• You are offline or outside the configured hours

• A customer sends a message to you

• The hours set in your settings are outside business hours

The message will be displayed only once per conversation, preventing spam to the customer.

Tip

Personalize your out-of-office message with helpful information, such as:

• Your working hours

• When you will return

• An alternative contact for urgent cases