In this tutorial, you will learn how to start using WhatsApp through Twilio's API in Cloud Chat.
Step 1: Begin by navigating to settings.
Step 2: Select Inboxes.
Step 3: Choose add inbox.
Step 4: Then, select WhatsApp.
Step 5: In the API provider field, select Twilio. Then, assign an inbox name and the phone number you're integrating.
Step 6: You will need your Twilio Account SID and Auth Token, which you can find on your Twilio Account Dashboard.
Step 7: Locate your account SID on the dashboard then click the side button to copy it, then paste it into the Account SID field.
Step 8: Obtain the Twilio auth token from the dashboard and paste it in the Auth Token field.
Step 9: Click on Create Twilio Channel to proceed.
Step 10: In this section, you can add the desired agents of your new inbox.
Step 11: Copy the generated callback URL, then return to your Twilio account dashboard.
Step 12: In your Twilio account, go to Senders -> WhatsApp senders
Step 13: Select the number you wish to use for your new inbox.
Step 14: Ensure the Messaging Service field is set to None and paste the generated callback URL into the Webhook URL for incoming messages field.
Step 15: Click Update WhatsApp Sender.
Step 16: Your newly created inbox is now configured. To ensure ClaudIA has the necessary permissions, go to the Collaborators tab.
Step 17: In the Agents list, ensure that ClaudIA's agent ClaudIA is assigned to this inbox.
Step 18: Enter Automation settings.
Step 19: On the Automation list, find the Assign to Claudia automation and click the edit button.
Step 20: On the Edit Automation Rule screen, add your new inbox to the list of inboxes highlighted below:
Step 21: Repeat the above process with the Message created automation:
By following these steps, your Twilio inbox is set up, and you should be able to send and receive messages on your Cloud Chat using the configured number.