This article has been consolidated. See the unified email box integration guide (Google, Microsoft, and IMAP/SMTP):
👉 How to connect an email box to Cloud Chat (Google, Microsoft, IMAP/SMTP)
Original content (kept for history)
When to use
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You use Outlook.com or Microsoft 365 and want to integrate the mailbox with Cloud Chat
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You want to use OAuth (Sign in with Microsoft) instead of manual IMAP/SMTP
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You need to reconnect a Microsoft mailbox that has an error
Prerequisites
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User account (valid login + password) — cannot be a group
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The email you are connecting needs to be the primary Microsoft account
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POP/IMAP enabled on the Outlook account
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Logged in as administrator in Cloud Chat
Turn off ClaudIA for the mailbox you are creating. When a new email is connected, it pulls the history as new conversations — if ClaudIA is on, it will start responding to them.
For the updated and complete step-by-step guide, visit the consolidated guide.