In this article, you will learn about the functionality of sending conversation transcripts via email.
When you're in the chat, if you wish to send the conversation transcript, simply access the option to send the transcript.
The transcript can be sent directly to the client, provided they have a saved email.
Alternatively, the transcript can be sent to a designated agent, who would be the agent responsible for the ticket,
or to another email. Just type in the email address to which the transcript will be sent.