Overview
The advanced conversation filters in Cloud Chat have become more convenient. Now you can see how many conversations match the applied filters, view which filters are active without reopening the modal, remove individual filters, and sort results even with filters active.
Filtered Conversations Count
When filters are applied, a counter next to the "Conversations" title shows how many conversations match your search. This helps gauge the volume before starting to work on the queue.
Active Filter Chips
After applying filters, each filter appears as a chip just below the conversation list header. Each chip displays the attribute and the filtered value (e.g., Inbox: Email or Status: Open).
To remove a specific filter, simply click the X on the corresponding chip. The list updates automatically. If you remove the last chip, the view returns to the default unfiltered state.
Sorting Available With Active Filters
Previously, the sorting dropdown (most recent, oldest, etc.) would disappear when advanced filters were active. Now, it remains always visible, and the chosen sorting is correctly applied to the filtered results.
Frequently Asked Questions
Does the count include conversations from all inboxes?
The count exactly reflects the result of the applied filters. If you filtered by a specific inbox, the count shows only conversations from that inbox.
Can I remove all filters at once?
You can remove chips one by one or remove all filters at once. Removing the last chip automatically resets the list to the default state.
Does sorting work with saved folders too?
Yes. The sorting dropdown now remains visible both when advanced filters and saved folders are active.