Home Conversations and Dashboard | Monitoring ClaudIA How to audit ClaudIA's messages (sessions used and Tagger)

How to audit ClaudIA's messages (sessions used and Tagger)

Last updated on Sep 09, 2026

When to use it

  • You need to understand which sessions ClaudIA used to answer
  • You want to give feedback (positive or negative) about the use of a session
  • You want to audit the conversation's final tag based on the sessions used

Prerequisites

  • Access to the Painel da ClaudIA (ClaudIA Panel) with auditing permission

About this article

This FAQ explains in detail the logic behind ClaudIA's selection of the sections it uses and the tagging feature (Tagger) when a ticket is closed. It also shows how to audit this data directly in the Painel da ClaudIA to get insights through the dashboard and improve tagging.

🎥 Demo video

Sessions used by ClaudIA

What are "sessões utilizadas" (sessions used)?

Every time ClaudIA answers a customer, it consults one or more sections of the base content (N1 or N2) to build the answer. These sections are called sessions used — the knowledge blocks the AI used to formulate the answer.

Why does this matter?

  • Understanding how ClaudIA is reasoning in each answer

  • Auditing whether it is using the right content

  • Training and improving the AI's behavior by identifying incorrect usage

  • Defining the conversation's tag — the session with the highest weight influences the automatic tagging algorithm

  • Detecting a transfer to N2 — and whether it was made based on the correct content

What was released

You can now:

  • See directly which sessions were used in each ClaudIA answer

  • Give positive or negative feedback about the use of these sessions

  • Audit the conversation's final tag based on the sessions used

How to view the sessions used

  1. Open any ticket in the panel

  2. Find ClaudIA's answer

  3. Click the ℹ️ icon to open the answer details

  4. You will see:

    • ClaudIA's reasoning (searched term + intent)

    • The sessions used to compose the answer

    • An icon identifying which sessions were actually used

Notes