Difference between ClaudIA and Eddie
ClaudIA is an AI agent focused on responses based on pre-provided content. Eddie, on the other hand, is an interactive agent that accesses the back office via API or Google Sheets to retrieve or modify dynamic data, solving complex queries without manual escalation (e.g., checking order status, changing email, or resetting password).
Main Capabilities of Eddie
Viewing: Retrieves data in real-time.
Example: User asks "What is the status of my order?" → Eddie checks the back office and responds directly.
Editing: Modifies information.
Example: User requests "Change my email" → Eddie updates it in the system and confirms.
Basic Operation
Eddie uses a decision tree ("if this, then that") to guide interactions, triggered by specific sections of ClaudIA. It processes inputs, executes logical steps, and generates customized outputs.
Example of a built Eddie