As soon as ClaudIA sends the first response to a ticket in Zendesk, it is possible to automatically add a specific tag, for example, "first_response"; this occurs in an integrated and real-time manner.
This feature ensures that the team has more control and visibility over tickets that have been responded to for the first time, in addition to optimizing management and allowing for quicker decision-making within Zendesk.
Note: This feature is disabled by default in projects; to enable it, you must contact us to request.