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How to export and import ClaudIA content in bulk (CSV)

Last updated on Aug 31, 2026

When to use this

  • You need to edit a lot of content at once
  • You want an offline file of your knowledge base to review with your team
  • You want to upload several new pieces of content at once

About this article

Exporting and importing content is now self-service: you download the file, edit it and upload it back yourself, without depending on the support team. Everything happens inside Cloud Chat, in the ClaudIA content area.

How to export

  1. In Cloud Chat, open the ClaudIA menu and click Conteúdos (Content).
  2. Select the Knowledge Base and go into Conteúdos customizados (Custom content).
  3. In the top right corner of the list, click Exportar CSV (Export CSV).

The download starts right away, with the file name contents_export_AAAA-MM-DD.csv.

The export includes all the content in the knowledge base, not just what is visible on the page or in the filter applied at that moment.

What the file contains

Each row is one piece of content, with these columns:

  • id — the content identifier
  • title — the title
  • response — the answer / body of the content
  • label — the tag
  • type — N1, N2 or INTERACTIVE
  • topic — the topic used for grouping
  • interactiveFlowId and interactiveFlowInstance — the flow that is triggered (only for the INTERACTIVE type)
  • draft — whether the content is a draft

How to import it back (bulk editing)

  1. Open the exported CSV and make your changes.
  2. On the same Conteúdos customizados (Custom content) screen, click Importar CSV (Import CSV). In the modal you can Baixar modelo (Download template) and check the expected format.
  3. Drag the file in and click Importar (Import).

The import runs in the background and you receive an email with the result when it finishes.

To update an existing piece of content, keep the id column filled in with the original id. If you delete the id, ClaudIA creates a new piece of content instead of updating the old one.

Limits and common errors

  • The file must be a .csv and no larger than 20 MB
  • The title, response, label and type columns are required
  • If the file is rejected, check that the column names match the template exactly