When to use
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Your company sends the first message to the customer: WhatsApp campaign, API blast, or proactive message on the website widget.
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The customer responds with a short reply that only makes sense in the context of that message, such as "yes, I want" or "how much will it be?".
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You want ClaudIA to respond immediately, knowing what they are talking about, without asking back.
How it works
What changes
When the customer responds to a proactive message, ClaudIA receives along with the reply the messages your company sent that they are responding to. This way, it responds with the correct context right away.
Example: the company notifies "Your refund of R$ 87.40 for order 9931 has been approved." The customer replies "and how much will it be?". ClaudIA responds with R$ 87.40.
What messages ClaudIA receives
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The messages sent by the company just before the customer's reply that still haven't been responded to by ClaudIA.
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Up to 20 messages, from oldest to newest.
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If the message included an image or file, ClaudIA receives the filename and type. The content of the file is not sent.
When nothing changes
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Conversations started by the customer continue as usual.
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If ClaudIA has already responded last, there is nothing pending, and the conversation proceeds normally.
Notes
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The feature is activated per project. To enable it on your account, contact the Cloud Humans team.
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It applies to WhatsApp campaigns, proactive API blasts, and proactive website widget messages.