Once Claudia's integration is set up, adding new channels for her to assist is straightforward. For example, if you have already integrated her with WhatsApp and want to include her in the Web Widget, simply adjust the assignment trigger and the webhook trigger.
⚠️ Important:
The assignment and webhook triggers work together. If they are not properly synchronized, Claudia may end up not responding to the desired channel or may fail to respond in other channels.
Next, we will show you how to make this configuration using a practical example:
Step by step:
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Access the Admin Center and look for Triggers.
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Enter the Cloud Humans category.
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Locate the trigger named "[Cloud Humans] Assignment Trigger". In some helpdesks, the name may vary. You will see something like this:
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Move the condition "Channel is WhatsApp" to the section "Handles ANY of the following conditions".
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Add a new condition in this same section, selecting the desired channel (for example, "Channel is Messages"). The final result will look like this:
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Now, access the trigger "[Cloud Humans] Webhook Trigger". In some helpdesks, the name may vary. Make the same change and save.
📝 Notes:
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The trigger can be configured by both Channel and Channel Name.
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Chat integrations, such as WhatsApp and Web Widget, are not compatible with email integrations, such as Form and Email.
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If you have any questions, feel free to contact us through the support channel.