In this article, you will learn how to change the AI's name in the project.

First, we access the project settings.

In Greeting, we change the name to the new desired name and, in the same field, you can help with the initial greeting.

Then, click on save

We save it, and that's it! From this point on, the name has been changed.

Examples and Best Practices for Greetings

Examples of greetings used by clients:

1. "It's a pleasure to receive your message! This is ClaudIA, the virtual assistant from XPTO. I'm here to help you."

2. "Hi! It's great to have you here 😊 I'm Claudia, the support team assistant at XPTO, and I'm ready to help you!"

3. "Hello! I hope everything is well with you! 😊 How can I assist you?"

4. "Hello! How are you? I'm Claudia, and I'll help you today."

5. "Hi! How are you? I'm Claudia, the customer service consultant here at XPTO! How can I help?"

Best Practices:

• Adapt the tone of voice to the company's profile.

• Avoid excessively formal or robotic language.

• Use emojis in moderation when it makes sense for the brand's audience.

• Personalize with the company name and ClaudIA's role in the service (e.g., support, sales, onboarding, etc.).