Upon accessing the Claudia Hub, you will be directed to the homepage. Here, you will find all completed tickets ready for audit. This page is located in the "Conversations" side menu:
To optimize the search and analysis of tickets, we can use filters. It is possible to search by Helpdesk ID, filter by date, search by tags, and display only pending or already audited tickets. These features facilitate navigation and tracking of tickets.
To conduct audits, you can follow the steps described in this video.
IMPORTANT: Conversations will only appear on this screen After it is closed in Helpdesk, both in N1 (when it is closed) and in N2 (when it is transferred).