In this article, you will understand how we perform the audit of tickets within our system.
We will explore how to access, evaluate, and edit tickets, as well as emphasize the importance of this process to maintain ClaudIA's performance at the highest level.
When auditing a ticket, we follow two main steps:
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Evaluate each response from ClaudIA individually
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Start by marking all the correct responses.
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Then, identify the incorrect responses, understand what happened, and make the necessary adjustments.
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Evaluate the ticket as a whole
- Here, the goal is to ensure that the complete interaction made sense to the customer and is aligned with the expected quality standards.
Want to see how this works in practice?
Watch the video showing the entire process — and right below it, you will find a summary if you prefer to follow along in writing.
To learn more about how to audit and improve ClaudIA's responses, follow the instructions in the link How to improve the quality of ClaudIA