⚠️ This feature is being replaced by the Clarifier
One of the controls we have to identify when ClaudIA is unable to understand or assist customers, either due to the lack of content or because the message is not concise, is the "Clarification Count" or "Enlightenment Question" feature.
With this, we instruct ClaudIA to always clarify responses through a more standardized clarification phrase, and with that, we can set a counter for how many times (at most) we want this clarification question to be sent to the customer in succession. After reaching this limit, ClaudIA escalates with the reason "Enlightenment question limit reached".
If the feature is not active in your project, you can activate it through the Hub or request it from us if this option is not yet available to you.
Just check the box below and set the limit. The sentence to be placed here in the Sentence field must be EXACTLY the same as instructed to be used in the basePrompt for clarification:
