When to use
- You want to change the tone of ClaudIA's replies (formal/casual/neutral)
- You serve B2B or B2C customers and want to adjust your communication strategy
- You want to understand the usage tips for each type of operation
Prerequisites
- Administrator access to the project's ClaudIA panel
About this article
ClaudIA can be set up to reply with different tones: formal, casual, or neutral.
How to adjust it
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Go to the ClaudIA Panel
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Click "Configurações do Projeto" (Project Settings)
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Look for the "Tom de Voz" (Tone of Voice) option
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Select the style you want: formal, casual, or neutral
Tips
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Use a casual tone for B2C strategies
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Use a formal tone for B2B strategies
Notes
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For full tone customization: How to customize ClaudIA's base behavior
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To set up the greeting: How to configure ClaudIA's greeting
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For name rotation: How to configure ClaudIA's name rotation in conversations