This feature allows us to configure the hours that the N2 support team is available, so that ClaudIA can adjust the handover message accordingly.
The scheduling of hours follows the Cron Job Schedules pattern (PS: we know this is not something very simple to use, we intend to improve this in the future).
Fields to be configured by you:
-
Schedule (use the website https://crontab.guru/ to automatically generate the Cron strings for you)
-
Available (checkbox)
More details in the video below:
How it works
Each "Schedule" field in the print below defines a time at which ClaudIA should be updated according to the checkbox on the right, "Available". When that time is reached, ClaudIA updates the status of humans to available or unavailable according to the checkbox on the right of each Cron.
This availability of humans affects other behaviors of ClaudIA, such as the use (or not) of the handover message configured in another field on the same screen:
