Home Integrations with Helpdesks [Zendesk] WhatsApp Integration Without a Premium Plan

[Zendesk] WhatsApp Integration Without a Premium Plan

Last updated on Aug 29, 2026

⭐ Summary

Zendesk's more basic plans do not unlock the native conversation integration. To work around this, we use a Cloud Blocks screen that makes the request needed to create the integration manually.

Step-by-step integration

📸 https://www.loom.com/share/7005b2416480499ca639e5a02f8270be

1️⃣ Access the project in the ClaudIA Panel

  1. Log in to the panel

  2. Open the project you want

  3. In the side menu, click "Integrações" (Integrations)

  4. Select Zendesk

  5. Choose the Chat option

2️⃣ Fill in the basic Zendesk information

  • "Subdomínio" (Subdomain): Copy the part before .zendesk.com in the Zendesk URL
    Example: https://empresa.zendesk.com → empresa

  • "Usuário" (User): Use the login of the account that ClaudIA will use:

    • It can be a dedicated account

    • Or the account of a specific agent, preferably one that isn't used often

    • But with an active paid plan

3️⃣ Create an API Token in Zendesk

  1. Go to "Central de Administração" (Admin Center)

  2. Go to API → Tokens

  3. Click Add new token

  4. Name the token (example: Cloud Humans | Connector)

  5. Save it and copy the generated token

  6. Paste the token into the matching field in the ClaudIA Panel

4️⃣ Create groups in Zendesk

Create the groups before moving forward with the integration.

ClaudIA's group

  • Suggested name: Cloud Humans

  • Add ClaudIA's account to the group

  • Copy the group ID from the URL

  • Paste it into the "ID do Grupo da ClaudIA" (ClaudIA Group ID) field in the panel

Handover group (N2)

  • Suggested name: N2

  • Include the human support agents

  • Copy the group ID

  • Paste it into the "ID do Grupo N2" (N2 Group ID) field

💡 If ClaudIA's group field is left empty, the system creates a group automatically. We recommend creating it manually for more control.

5️⃣ Alternative integration screen (Cloud Blocks)

Since the plan doesn't show the integrations tab:

6️⃣ Capturing the Cookie and CSRF Token

  • In Zendesk, press F12.

  • Reload the page.

  • On the Network tab, look for session.json.

  • Under Request Headers:

    • Copy the entire Cookie value.

    • Copy the X-CSRF-Token value.

  • Paste this information into the matching fields on the Cloud Blocks screen.

    💡Important: If you have any questions, watch the video explaining every detail.

7️⃣ Generate credentials

  • Run the action (Run).

  • The following will be generated:

    • App ID

    • Key ID

    • Secret Key

  • Copy and save all of them.

8️⃣Wrapping up

  • Save the integration.

  • The integration will be created correctly.

❗Final note