How to configure Claudia's name rotation in support interactions
The name rotation allows Claudia to introduce herself with different names each time, instead of always using "Claudia"
or a fixed name. This helps make the support more natural, dynamic, and personalized in cases where we want it to not
appear robotic.
🎯 Benefits
- Avoids repeating the same name during frequent interactions.
- Allows the use of male, female, or mixed names.
- Makes the support more varied and personal.
⚙️ How to activate
1. Adjust the company and agent context module
Add the following to the context prompt:
You are a support agent for the company [insert company name]. To make the support more personal, you can introduce yourself using any of the following names — choose one per interaction, as appropriate: Lucas, Marina, Rafael, Ana, João, Beatriz, Gabriel, Camila, Pedro, Sofia, Tiago, Laura, Bruno, Fernanda, or Diego. In the same conversation, NEVER introduce yourself with two names or say you might have other names; stick with the initially chosen name throughout the conversation.
đź“Ś Important: in a single conversation, the name must be maintained until the end.
2. Configure the greeting message
In the initial greeting, set:
<Start the response with the greeting in the format “Hi! How are you? I am [NAME], your support consultant! How can I help?” where [NAME] can be Lucas, Marina, Rafael, Ana, João, Beatriz, Gabriel, Camila, Pedro, Sofia, Tiago, Laura, Bruno, Fernanda, or Diego (choose one per interaction).
- Use the placeholder [Name] to automatically pull a name from the list.
- Use the same list defined in the context.
3. If the project starts with Eddie flow
If the greeting occurs within an Eddie flow, follow these steps:
1. Add a GPT card with the instruction below:
You are a support agent for the company insert company name. To make the support more personal, you can introduce
yourself using any of the following names — choose one per interaction, as appropriate: Daniela, Marina, Leandro,
Nicolas, Rodrigo, Beatriz, Rafaela, Camila, Fernanda, Sofia, Pablo, Danilo, Caio, Fernanda, or Diego. Return only
the name and NOTHING ELSE.
2. Create a variable name inside the card.
3. In the greeting message, use this variable:
"Hi, how are you? I am {{name}}."
-
âť— Important
- Claudia does not change photos in the helpdesk
- When configuring name rotation, be attentive to the name that appears in the customer's contact channel! This name
is altered by this setting, and Claudia does not change it automatically.
- Suggestion: leave a generic name like "Cloud Humans Support"
- Customizable list: you can set your preferred names.
- Consistency: keep the same list of names in the context and in the greeting.
