ClaudIA only operates within the Conversation object in Hubspot. However, to obtain resolution data within Hubspot (especially WhatsApp, where Conversations are continuous by number), it is possible to create Automation Flows in Hubspot to generate Tickets.
Important: Our suggestion is to create simpler flows that run only at the END of the conversation with ClaudIA to avoid conflicts with her.
Example of a Ticket to register when ClaudIA ends in N2:
a) Create the Trigger:
b) Action to create a ticket
Example of a Ticket to register when ClaudIA ends in N1:
a) Create the Trigger:
b) Action to create Ticket
