What is the technical difference for chat?
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Separate integration: May require a specific integration (e.g., Freshdesk vs Freshchat, Zendesk)
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Independent instance: Ideally, have a dedicated ClaudIA just for email
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Optimized settings: Longer and more formal responses
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Dual maintenance: Independent management from the chat version
How to implement?
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Define the email platform (Freshdesk, etc.)
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Contact the team for assistance with setup
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Configure specific integration
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Create a dedicated ClaudIA instance
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Adjust settings for email format
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Conduct tests before full activation
Can I test beforehand?
Yes, it is recommended to conduct a trial period to assess:
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Quality of responses
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Suitability for your type of inquiry
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Customer behavior
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Volume of interactions generated