Fields of type dropdown in Zendesk generate automatic tags for each configured value. Claudia can fill in this type of field if the corresponding tag is present in the content of the response she sends.
Zendesk documentation on custom ticket fields
Example
If you have a field called "Reason for contact" and the value "Product inquiry" is associated with the tag product_inquiry, Claudia will be able to fill in this field if the response includes this tag.
⚠️ Notes:
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Claudia can only insert one single tag per interaction. That is, it will only be possible to fill in one field this way.
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If there are dynamic fields that, when filled out, generate new mandatory fields, Claudia will not be able to proceed with closing the conversation or transferring to the human team.