In this article, we will show you how to work around the issue of required fields and also explain how Claudia can fill in a field via tags, within certain limits.
-
1. Create a dedicated form for Claudia
-
2. How Claudia fills in a field via tags
Claudia cannot fill in the required fields of the ticket form. This can prevent both the closure of the conversation and the transfer to another group.
If your current form has required fields, it will be necessary to create a form solely for Claudia. This ensures that she can complete the support requests normally.
1. Create a dedicated form for Claudia
Follow this Zendesk article to create a new form:
👉How to create ticket forms
Update the assignment trigger
In the trigger [Cloud Humans] Assignment Trigger, add the following action:
- Form is: [Form created for Claudia]
Create a trigger to restore the default form
Conditions:
-
Group changed from: Cloud Humans
-
Group changed to: [Name of group N2]
Actions:
- Form is: [Default support form]
