On this screen, you can configure the necessary data for our platform to integrate correctly with your environment in Intercom. Below, we explain what to fill in each field and where to find each piece of information.
Intercom Token
This is the API access token for Intercom.
📍 Where to find:
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Go to Integrations > Developer Hub.
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Create or select an app.
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Go to the Authentication tab.
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Copy the Access Token (private token).
Claudia's Group
This is the ID of the group in Intercom where Claudia is assigned.
📍 Where to find:
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Go to the inbox.
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In Team Inboxes, pin the desired group (for example, 'Cloud Humans').
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By clicking on the group, the ID will be in the browser URL, something like:
https://app.intercom.com/a/inbox/{app_id}/inbox/team/**7286213**
| Just copy the last number from the URL — this is the group ID.
N2 Identifier
This is the ID of the second-level support group (N2), to which Claudia should escalate requests when necessary.
📍 Where to find:
Follow the same steps above (in 'Claudia's Group') to locate the ID of the group that represents N2.
Claudia's User ID
This is the user ID of the bot Claudia in Intercom, necessary for us to recognize when a message has been sent by her.
📍 Where to find:
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In Intercom, go to the Conversations tab.
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Find a conversation started by Claudia.
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Click on her name.
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In the profile link (browser URL), you will see something like:
https://app.intercom.com/a/apps/{app_id}/users/**679166**
| This number at the end is Claudia's user ID.
Finalize by clicking Save Integration
After filling in all the fields correctly, click the blue button "Save Integration" for the settings to be applied.