Home ClaudIA Features Automatic Message Breaking: How It Works and How to Set It Up

Automatic Message Breaking: How It Works and How to Set It Up

Last updated on Aug 12, 2025

What is this feature?

This feature allows ClaudIA and Eddie to automatically break long messages into smaller parts, creating a reading experience that is smoother, more humanized, and resembles a real messaging app, especially in fast messaging channels like WhatsApp, Chat, and Messenger.

It also allows you to:

  • Set the maximum number of characters per message

  • Configure the time between messages

Why is this important?

Previously, ClaudIA could only respond with a long text — difficult to read, tiring, and incompatible with the standard of apps like WhatsApp, Telegram, etc.

Now, with this feature activated, the message resembles what a person would say. We are humanizing ClaudIA more.

What exactly is configurable?

Accessing the Message Delivery menu in the Hub (under settings), you can:

Split large messages:

  • Activates automatic breaking

  • Default: activated

Max characters per message

  • Sets the maximum number of characters per message

  • Default: 3000 characters

Time between messages

  • Interval between messages (in seconds)

  • Default: 1 second

How does it work in practice?

➤ Breaking long text

When ClaudIA's response exceeds the defined number of characters (e.g., 800, 3000…), it will be divided into multiple messages using the last full stop.

The division respects word breaks and, whenever possible, breaks between paragraphs.

📌Attention: If the content is a step-by-step instruction or numbered list, the break will still be made based only on the number of characters, which may cut in the middle of a step. This is a known limitation.

➤ Time between messages

You can configure the time between sending each part of the message in the “Time between messages” field. It defines how long ClaudIA (or Eddie) waits before sending the next message of a split text. It is set in seconds.

➤ Breaking Eddie's messages by bubble

Previously, when there were several text bubbles in a row in Eddie, ClaudIA concatenated everything into a single message.

Now, each bubble is sent separately, with an interval between them.

Where does this work?

  • WhatsApp

  • Playground (for testing)

  • Webchat (if configured with delay)

    ❌ Does not work in email — by default, emails keep long messages in a single block. Otherwise, multiple emails would be sent. In email, there is already a normal break by paragraph, standard for this medium of communication.

How to activate or adjust?

This feature is already enabled by default with:

  • Max characters per message: 3000 characters

  • Time between messages: 1 second

But you can adjust or disable it at any time:

Hub → Settings → Message Delivery

To completely disable:

  • Uncheck the Split Large Messages box

Practical example

Let’s assume the limit is set to 800 characters:

  • If two consecutive paragraphs have 700 characters each, it will send the first paragraph and then the second.

  • If one paragraph has 900 characters and the text up to the penultimate full stop has 600 characters, it will send that part and then the final part.

  • If one paragraph has 900 characters and the text up to the penultimate full stop has 800 characters and up to the ante-penultimate has 400, it will send the message up to the ante-penultimate full stop.

  • If one paragraph has 900 characters and the text only has the last full stop and none other, it will send the entire expression, up to the last full stop at once.

What is the only downside?

As the separation is based on the number of characters, it does not understand the logic of step-by-step instructions.

In other words, if you are explaining a process step by step, such as:

  1. Access the menu

  2. Click on “Users”

  3. Select an item…

…the division may happen in the middle of a step, making the reading a bit less clear.

Best practices for size of breaks

  • If your main channel is WhatsApp, we recommend keeping the limit between 800 and 3000 characters.

  • If your channel is chat, which is a faster and shorter channel, we recommend using shorter breaks (~500–1000) to improve readability.

  • Test in the Playground before activating changes in production.

Best practices for time between messages

🎯 General recommendation:

WhatsApp / Instagram / Messenger

  • Suggested interval: 0.8s to 1.5s

  • Standard human typing time. Provides a natural rhythm without seeming robotic or rushed.

Webchat

  • Suggested interval: 0.5s to 1s

  • Users tend to be on desktop and expect a quick response.

Environments with many Eddie bubbles

  • Suggested interval: 0.5s

  • So it doesn’t seem stuck or too slow.

More formal or complex environments (e.g., healthcare, finance)

  • Suggested interval: 1.2s to 3s

  • Helps convey a sense of care and calm.