Freshchat has two types of IDs for conversations: the internal ID and the ID. The internal ID is what appears in the URL and consists only of numbers (1112434352), while the ID is made up of a sequence of numbers and letters (e.g., 94c2926a-9450-48ab-970d-af122f9f3d57).
Therefore, to search for a specific conversation by ID within the Hub, you will need to convert the internal ID to the ID.
You can do this on your own using the Freshchat API by making the following API call (https://developers.freshchat.com/api/#conversations)
GET /conversations/{conversation_id}
Alternatively, you can also contact us, and our Support team can provide a special screen for consultation for you.