What changed
What we used to call Eddie is now called Controlled Flows. It is exactly the same feature — only the name changed, as part of our platform's evolution. You may still see the old name ("Eddie") in older screens and materials; it refers to the same product.
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If you had saved links to the old /hc/eddie portal, they now live at /hc/fluxos-controlados-e-tools. It's worth updating your bookmarks.
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Eddie, Controlled Flows, and Tools — how are they related?
| Term | What it is | Status |
|---|---|---|
| Eddie | The old name for Controlled Flows | Discontinued (naming only) |
| Controlled Flows | Deterministic flows you design to automate backoffice support | Current name |
| Tools | Capabilities used by Agentic ClaudIA, built on the same engine as Controlled Flows | In use in Agentic ClaudIA |
In other words: Controlled Flows and Tools share the same execution engine. The difference is the usage context — Controlled Flows describe deterministic automations you model; Tools are the actions Agentic ClaudIA can invoke dynamically during a conversation.
What you need to do
- Nothing changes in how it works. Your flows stay exactly as they were.
- When you read "Eddie" in older articles, read it as Controlled Flow.
- For questions about Agentic ClaudIA and Tools, see the Agentic ClaudIA portal articles.